State Farm® Insurance Agent Shannon Best
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Holden
September 10, 2025
"Ken Dickens was easy to work with. No additional pressure to up sales additional products."
Candy Kraus
August 26, 2025
"Shannon is wonderful! She is very responsive and helpful. I had to make a lot of changes recently and she made it very easy."
"Thank you, Candy! It was our pleasure making sure the coverages fit your needs. Look forward to helping your family for years to come! "
Alyson Lee
August 18, 2025
"Shannon is right on top of all of our policies and everyone in the office is so responsive. We've been with State Farm for 30+ years and they've always done right by us with cars. The house claim for tornado damage was a struggle, but that's a State Farm issue not an agent issue—Shannon and her team advocated for us and helped bring about the eventual resolution of the house claim."
"We’re honored by your positive feedback, Alyson. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know."
Niki Holman
August 8, 2025
"My State Farm agent and her employees are very efficient and right on it! I always enjoy talking with them and they always help me with all my concerns!"
"Thank you, Niki! Being there for our customers is our top priority. Glad we are providing great service. "
Matt Keener
August 7, 2025
"Prompt, competent, friendly. What more can you ask for?"
"Thanks, Matt! Glad we could provide all the necessary services! Look forward to exceeding your expectations for years to come. "
Sara Goff
July 31, 2025
"Ken was very helpful."
"Thank you, Sara for your great review! We appreciate your support."
Jesse Duncan
July 31, 2025
"Great customer service and not too pushy like many other insurance companies!"
"Thank you, Jesse! It was wonderful talking with you today. Looking forward to providing excellent service through all your new life events. "
Barbara Piwonka
July 14, 2025
"Thanks for your help, State Farm! Shannon Best is very professional, answered all my questions! I am a satisfied customer."
"Welcome to Shannon Best - State Farm, Barbara! We are thrilled to know Ken provided a great experience while switching your polices to our office."
Amy Myer
July 10, 2025
"Fantastic service!!"
"Thank you, Amy for being a wonderful customer! We look forward to continuing to help you with all your insurance needs. "
bonnie dickens
July 10, 2025
"Great service!"
"Bonnie, we appreciate your review. 5 star service is always our goal! "
Eric Bosley
July 7, 2025
"Have had a great experience here overall. Recently Shannon updated my car insurance over a weekend to make sure I had the coverage I wanted right away. Really impressed!"
"Thank you, Eric for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Aayush Kumar
July 2, 2025
"Five stars overall!"
"Thank you, Aayush. We appreciate your confidence in our local agency and look forward to being your resource for all things insurance! "
Jinju Prince
July 2, 2025
"Very helpful, great service!"
"Jinju, thank you so much for your kind words! We're thrilled to hear you found our service helpful. If you need anything else, feel free to reach out! "
Lily
July 2, 2025
"Quick, efficient, and professional."
"Lily, we truly appreciate your positive feedback! It means a lot to our team. Looking forward to assisting you again in the future!"
Anushka Nath
July 1, 2025
"Fast service and excellent support."
"Thank you, Anushka for the kind feedback. We love being able to provide efficient service!"
Keith Johnson
July 1, 2025
"Excellent staff and friendly service! Far exceeded my expectations! They tailored my policy to exactly fit my needs at a great price. I would highly recommend them for your insurance needs!"
"Thanks for your awesome feedback, Keith! We are grateful for your support."
Barbara Garrahy
July 1, 2025
"We had hail damage and we were working with State Farm to repair our roof. Whenever we called Shannon‘s office to check on our progress, we got a quick response. The customer service and quick follow through was exceptional. We will continue to work with Shannon and her office in the future."
"Thank you, Barbara! It has been our pleasure assisting you both with the claim process. We appreciate you being a wonderful customer!"
Jeff Clark
June 25, 2025
"Always courteous and prompt with processing"
"Thank you, Jeff for the wonderful feedback. We love being able to provide quick and efficient service!"
Kimberley Kelley
June 6, 2025
"Annual review of my policies and insurance needs. Very satisfied!"
"Thank you, Kim! Great catching up with you. We appreciate you coming in to ensure your coverages are in line with your insurance needs. "
Joel Britt
June 6, 2025
"The experience was professional, quick and easy to navigate! I highly recommend working with Ken!"
"Thank you, Joel for the great review of our office and Ken. We are excited to have you with our team!"
Debra Baumann
May 22, 2025
"Shannon, handled everything perfectly."
"Thank you, Debra! It was great helping you out today - we’re here anytime via phone, text or email! 📱 "
Nate Spaulding
May 16, 2025
"Was awesome to talk to someone local and Chris helped me with all my needs for car insurance it was a great experience!!!"
"Hi Nate, we’re thankful for your feedback and love being here for our local customers! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know."
Pat LaRue
May 5, 2025
"Ken Dickens insured my home today, with State Farm. I have been so unhappy with the recent quotes I have recieved with other AAA carriers, which I have always insured with. He was caring, knowledgeable and professional. Hopefully, I will not need to use it, but feel comfortable that I will be taken care of by my agent and State Farm."
"Thank you, Pat for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Ken; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Susan Walker
April 27, 2025
"Excellent home and auto insurance services to help you get the best coverage at lowest premium rates! I highly recommend my insurance agent Ken Dickens and Sharon Best State Farm Insurance."
"Hi Susan, thank you for the wonderful review. We truly appreciate your business and am thrilled to hear Ken took great care of you. Shannon"
adrian Walker
April 17, 2025
"Great service friendly staff."
"Thank you, Adrian for your feedback! We are honored to be your good neighbor agent and are here to help any way we can. "