State Farm® Insurance Agent Shannon Best
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dr John Slate
January 2, 2026
"Glad to be back to State Farm and have an agent"
"Thank you, John! It’s great to have you back. We look forward to providing you 5 star service! "
Hunter Shay
December 31, 2025
"Hannah made my home insurance experience exceptionally smooth from start to finish. She was consistently kind, highly knowledgeable, and took the time to clearly explain the policy in a way that made me feel confident and well-informed. Her professionalism and attention to detail immediately put me at ease, and she guided me through the process with care and efficiency. Thanks to Hannah, securing home insurance felt seamless and stress-free, which made my new home purchase even more exciting. I highly recommend working with her."
"Thank you for the wonderful review of Hannah. She definitely goes above and beyond to educate our customers on options for the best protection! Happy to hear she was able to assist you! "
Craig Watkins
December 18, 2025
"It's nice to experience outstanding customer service these days! Thank you team!"
"Thank you, Craig. We appreciate being your local resource for all things insurance! Wonderful to hear our team is delivering excellent service. "
Miguel Rabsatt
December 17, 2025
"Amazing agent to have I’ve been connected State Farm for over 5 years"
"Hi Miguel, thank you for the wonderful review. Honored to be your agent all these years and look forward to many more years of working together for all your insurance needs! "
Makayla Manes
December 4, 2025
"They have great rate options available and take the time to walk you through the details to make sure you're getting the right plan."
"Thank you, Makayla! We pride ourselves on making sure your coverages match your needs. We appreciate you taking the time to review your policy with us & being a valuable part of Shannon Best State Farm "
Rahmanullah Sediqi
November 19, 2025
"Nice and good"
"Thank you, Rahmanullah! We appreciate you leaving a great review. Our team looks forward to providing you excellent service!"
AARAS QARAWLOOS
November 12, 2025
"Great customer service"
"Thank you. Aaras! Glad to hear that we continue to meet all your insurance service needs. We appreciate your business. "
Shamiah Monet
November 4, 2025
"I have enjoyed my time with Shannon Best. She is very communicative, always calls back if she is not available and provides great customer service whenever I have a question! I have been with her for three years and counting."
"Thank you, Shamiah for being a loyal customer. Happy to hear we continue to deliver our promise to you by providing great service. "
Ryan Flora
November 4, 2025
"Great experience working with Shannon. Very knowledgeable and professional!"
"Thank you, Ryan. It’s been a pleasure working with you. "
Lacey Stringer
October 31, 2025
"Super great people and fast service!"
"Thank you, Lacey! Happy to hear that our team is providing you with fast and professional service. "
Alicia G
October 22, 2025
"The team was able to help me so quickly and get me through a stressful time with ease. Thank you!"
"Thank you, Alicia! Glad we could help you out in your time of need. That what a good neighbor agent is all about!"
Evan DeWalt
October 15, 2025
"Shannon was great! I just moved to the area and got my renters insurance changed to my new apartment and it was a quick and very friendly and painless experience. I would definitely recommend going to her for any insurance needs!"
"Thank you, Evan! Welcome back to Columbus. We appreciate you choosing us for your insurance needs. "
Michael Holden
September 10, 2025
"Ken Dickens was easy to work with. No additional pressure to up sales additional products."
"Thank you, Michael. Glad we could protect your insurance needs. Appreciate you choosing Shannon Best State Farm!"
Candy Kraus
August 26, 2025
"Shannon is wonderful! She is very responsive and helpful. I had to make a lot of changes recently and she made it very easy."
"Thank you, Candy! It was our pleasure making sure the coverages fit your needs. Look forward to helping your family for years to come! "
Alyson Lee
August 18, 2025
"Shannon is right on top of all of our policies and everyone in the office is so responsive. We've been with State Farm for 30+ years and they've always done right by us with cars. The house claim for tornado damage was a struggle, but that's a State Farm issue not an agent issue—Shannon and her team advocated for us and helped bring about the eventual resolution of the house claim."
"We’re honored by your positive feedback, Alyson. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know."
Niki Holman
August 8, 2025
"My State Farm agent and her employees are very efficient and right on it! I always enjoy talking with them and they always help me with all my concerns!"
"Thank you, Niki! Being there for our customers is our top priority. Glad we are providing great service. "
Matt Keener
August 7, 2025
"Prompt, competent, friendly. What more can you ask for?"
"Thanks, Matt! Glad we could provide all the necessary services! Look forward to exceeding your expectations for years to come. "
Sara Goff
July 31, 2025
"Ken was very helpful."
"Thank you, Sara for your great review! We appreciate your support."
Jesse Duncan
July 31, 2025
"Great customer service and not too pushy like many other insurance companies!"
"Thank you, Jesse! It was wonderful talking with you today. Looking forward to providing excellent service through all your new life events. "
Barbara Piwonka
July 14, 2025
"Thanks for your help, State Farm! Shannon Best is very professional, answered all my questions! I am a satisfied customer."
"Welcome to Shannon Best - State Farm, Barbara! We are thrilled to know Ken provided a great experience while switching your polices to our office."
Amy Myer
July 10, 2025
"Fantastic service!!"
"Thank you, Amy for being a wonderful customer! We look forward to continuing to help you with all your insurance needs. "
bonnie dickens
July 10, 2025
"Great service!"
"Bonnie, we appreciate your review. 5 star service is always our goal! "
Eric Bosley
July 7, 2025
"Have had a great experience here overall. Recently Shannon updated my car insurance over a weekend to make sure I had the coverage I wanted right away. Really impressed!"
"Thank you, Eric for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Aayush Kumar
July 2, 2025
"Five stars overall!"
"Thank you, Aayush. We appreciate your confidence in our local agency and look forward to being your resource for all things insurance! "
Jinju Prince
July 2, 2025
"Very helpful, great service!"
"Jinju, thank you so much for your kind words! We're thrilled to hear you found our service helpful. If you need anything else, feel free to reach out! "