State Farm® Insurance Agent Shannon Best
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barbara Garrahy
July 1, 2025
"We had hail damage and we were working with State Farm to repair our roof. Whenever we called Shannon‘s office to check on our progress, we got a quick response. The customer service and quick follow through was exceptional. We will continue to work with Shannon and her office in the future."
Jeff Clark
June 25, 2025
"Always courteous and prompt with processing"
"Thank you, Jeff for the wonderful feedback. We love being able to provide quick and efficient service!"
Kimberley Kelley
June 6, 2025
"Annual review of my policies and insurance needs. Very satisfied!"
"Thank you, Kim! Great catching up with you. We appreciate you coming in to ensure your coverages are in line with your insurance needs. "
Joel Britt
June 6, 2025
"The experience was professional, quick and easy to navigate! I highly recommend working with Ken!"
"Thank you, Joel for the great review of our office and Ken. We are excited to have you with our team!"
Debra Baumann
May 22, 2025
"Shannon, handled everything perfectly."
"Thank you, Debra! It was great helping you out today - we’re here anytime via phone, text or email! 📱 "
Nate Spaulding
May 16, 2025
"Was awesome to talk to someone local and Chris helped me with all my needs for car insurance it was a great experience!!!"
"Hi Nate, we’re thankful for your feedback and love being here for our local customers! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know."
Pat LaRue
May 5, 2025
"Ken Dickens insured my home today, with State Farm. I have been so unhappy with the recent quotes I have recieved with other AAA carriers, which I have always insured with. He was caring, knowledgeable and professional. Hopefully, I will not need to use it, but feel comfortable that I will be taken care of by my agent and State Farm."
"Thank you, Pat for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Ken; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Susan Walker
April 27, 2025
"Excellent home and auto insurance services to help you get the best coverage at lowest premium rates! I highly recommend my insurance agent Ken Dickens and Sharon Best State Farm Insurance."
"Hi Susan, thank you for the wonderful review. We truly appreciate your business and am thrilled to hear Ken took great care of you. Shannon"
adrian Walker
April 17, 2025
"Great service friendly staff."
"Thank you, Adrian for your feedback! We are honored to be your good neighbor agent and are here to help any way we can. "
Sharon Metcalfe
April 11, 2025
"The process of switching our Auto and Home Owners insurance was quick, easy, and painless. Ken responded quickly via email to my question about the app. Very pleased."
"Sharon, thank you for your 5-star review! My State Farm team and I are happy to be you and your family's good neighbor! "
Bailey McKenna
April 8, 2025
"Met today with Shannon to go over our renter and auto insurance policies. She was so kind and personable. She also made sure that we understood every detail of the policies so we could make well-informed choices. Shannon and the office staff also have always been very responsive. My car was broken into several months ago and they provided rapid help for me to make a claim. Very thankful for Shannon and all the staff here!"
"Thank you, Bailey for reviewing our State Farm team! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Lora Howdyshell
March 17, 2025
"I had a fantastic experience working with Ken Dickens at The Shannon Best State Farm Agency. He was incredibly knowledgeable, patient, and went above and beyond to ensure I got the best coverage for my needs. Ken took the time to explain my options clearly and answered all my questions without making me feel rushed. His professionalism and friendly attitude made the process smooth and stress-free. I highly recommend Shannon Best Insurance Agency and especially Ken Dickens for anyone looking for great customer service and reliable coverage!"
"Thank you for sharing for great experience, Lora. We pride ourselves on best matching your needs to your coverage. We appreciate you choosing us as your agent! Welcome to Shannon Best State Farm"
Nina L
March 13, 2025
"At last, a terrific insurance agent. Best is the Best! Personalized care made affordable. Thank you!"
"Thank you, Nina for the phenomenal feedback! It was wonderful connecting with you today and are here for any needs you may have. "
Katie G
March 10, 2025
"Shannon and her team have consistently gone above and beyond in my many years with them. Could not ask for a better agent!"
"Thank you for reviewing our State Farm office. Katie! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Benjamin Johnson
March 7, 2025
"Ken was great to work with! He wasn’t overbearing and did a great job!"
"Thank you for sharing your experience with Ken! We appreciate you taking the time to share your feedback. "
Wayne “Bear” Thompson
March 7, 2025
"Shannon and team have always been extremely helpful!"
"Thank you, Wayne for being a valued customer. We pride ourselves on being here as your good neighbor agency!"
Emily Stowers
February 10, 2025
"Helped me tremendously and got me an amazing rate"
"Hi Emily, thank you for the 5-star review. We are glad we could help you with great coverage for a better value! "
Rosa Rivero
February 4, 2025
"Ken, Thank for helping me saving some money on my car policy and taking your time to help me out with all my questions really appreciate!"
"Thank you, Rosa! So glad Ken was able to provide a better value on your insurance policies. Welcome to Shannon Best State Farm!"
V Thompson
February 3, 2025
"Excellent communication. Appreciated the time taken to make sure I knew the coverage options and that they fit our needs."
"Thank you for the great review. Glad our team was able to ensure your coverage needs were met! "
Clara Wills
January 24, 2025
"Shannon has provided excellent service in dealing with my granddaughters 2023 KIA and new Equinox! Always willing to help!"
"Thank you, Clara! I appreciate all your help with her policy. "
Emily
January 20, 2025
"Ken was very knowledgeable and patient with me through the entire process. Thank you for making everything go smoothly!"
"Hi Emily, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Ken provided at our local State Farm office. If you ever have any questions or need assistance, our team is here to help! "
G G
January 7, 2025
"Shannon Best is the best. She answered all my questions. Thank you."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Becky Long
January 6, 2025
"Shannon is very professional and shares her knowledge about what type of insurance would best fit me. Thank you"
"Thank you for taking the time to share your thoughts, Becky! We’re glad to know you’re satisfied with our service at Shannon Best-State Farm. We appreciate you as a valued customer!"
Angelica Johnson
January 3, 2025
"Not only did Ken save me money by helping me switch to State Farm, he was also kind, knowledgeable and patient. He went above and beyond by providing many quotes and helping me find the perfect coverage for our family."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Ken's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Joe Antony
December 30, 2024
"Great friendly staff with prompt response and services!!"
"Thank you, Joe Antony. It was wonderful reviewing your policies with you today. We appreciate your trust in our agency. "