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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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V Thompson

February 3, 2025

5  out of  5
rating by V Thompson
"Excellent communication. Appreciated the time taken to make sure I knew the coverage options and that they fit our needs."
We responded:
"Thank you for the great review. Glad our team was able to ensure your coverage needs were met! "
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Clara Wills

January 24, 2025

5  out of  5
rating by Clara Wills
"Shannon has provided excellent service in dealing with my granddaughters 2023 KIA and new Equinox! Always willing to help!"
We responded:
"Thank you, Clara! I appreciate all your help with her policy. "
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Emily

January 20, 2025

5  out of  5
rating by Emily
"Ken was very knowledgeable and patient with me through the entire process. Thank you for making everything go smoothly!"
We responded:
"Hi Emily, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Ken provided at our local State Farm office. If you ever have any questions or need assistance, our team is here to help! "
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G G

January 7, 2025

5  out of  5
rating by G G
"Shannon Best is the best. She answered all my questions. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Becky Long

January 6, 2025

5  out of  5
rating by Becky Long
"Shannon is very professional and shares her knowledge about what type of insurance would best fit me. Thank you"
We responded:
"Thank you for taking the time to share your thoughts, Becky! We’re glad to know you’re satisfied with our service at Shannon Best-State Farm. We appreciate you as a valued customer!"
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Angelica Johnson

January 3, 2025

5  out of  5
rating by Angelica Johnson
"Not only did Ken save me money by helping me switch to State Farm, he was also kind, knowledgeable and patient. He went above and beyond by providing many quotes and helping me find the perfect coverage for our family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Ken's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Joe Antony

December 30, 2024

5  out of  5
rating by Joe Antony
"Great friendly staff with prompt response and services!!"
We responded:
"Thank you, Joe Antony. It was wonderful reviewing your policies with you today. We appreciate your trust in our agency. "
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Michael Kline

December 30, 2024

1  out of  5
rating by Michael Kline
"My wife and I have excellent credit (800 level). She added me onto her policy when we got married back in 2018. She's had a policy with State Farm for 13 years. In those 13 years, she never had to make a claim. We had some heavy storms back in April. We noticed some water leaking onto our ceiling so we reached out for help. We had three different roofing contractors come inspect our roof and they saw extensive hail damage. Able Roofing flat-out told us that State Farm would try to deny it. Sure enough, the adjustor from State Farm came out, took a bunch of low-resolution photos, and said there was no damage. Now, we're stuck with a leaky roof and nobody willing to fix it without completely replacing the whole roof. This is a roof that was just replaced in 2011. State Farm, particularly this agency, made little or no effort to help us resolve this issue. After reaching out to several friends and family members, we discovered that this appears to be a pattern with State Farm. They will continue to deny claims up until legal action is taken and then, reluctantly, give in. I guess they figured most people won't bother contacting a lawyer."
We responded:
"Hi Michael, we’re genuinely sorry to hear that your experience with State Farm was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience 614-503-0429 so we can partner with our claims department to try to find a resolution. "
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Nancy Jones

December 13, 2024

5  out of  5
rating by Nancy Jones
"Shannon is the best insurance agent I have had. She suggested a towing service and explained very thoroughly and patiently what I needed to do and she did the rest. I would highly recommend her."
We responded:
"Thank you, Nancy! We love helping our customers on good days and bad. We appreciate you as a valued customer. "
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Daniel L.Scott

November 22, 2024

5  out of  5
rating by Daniel L.Scott
"Best rate, super friendly and efficient customer service. Get the best deal with this gal!!"
We responded:
"Thank you, Dan! It was wonderful talking to you. Glad we could provide you with better coverage while saving you money!"
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Debra Brumfield

October 16, 2024

5  out of  5
rating by Debra Brumfield
"They are experienced and happy to take the time to help you with your insurance needs."
We responded:
"Thank you, Debra for the kind review. We are always here to help with anything you need!"
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Vern Ellis

October 5, 2024

5  out of  5
rating by Vern Ellis
"Shannon was very helpful setting up a call and answewring questions with the State Farm adjuster and to get our claim issues settled. I would recomend her for your insurance needs."
We responded:
"Thank you, Vern for the recommendation. Glad we could assist you with your claim!"
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Judy McClelland

August 13, 2024

5  out of  5
rating by Judy McClelland
"Super agent to work with. Shannon is the best!"
We responded:
"Thank you, Judy! You are a wonderful customer and we appreciate your kind words. "
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Presley Smith

August 6, 2024

5  out of  5
rating by Presley Smith
"Shanon was so kind insurance worker I’ve ever met🩷if you get the chance work with her🩷🩷"
We responded:
"Thank you, Presley! It was great to meet you. "
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Lisa Howells

August 6, 2024

5  out of  5
rating by Lisa Howells
"We switched a few months ago and are ver happy! Shannon was great making sure we got the policy that best fits us! We have sold a few automobiles and it was flawless to adjusting our policy to reflect our new purchase. Thank you for the great customer service!"
We responded:
"Thank you, Lisa! We are honored to take care of you and your family’s insurance needs. "
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Stefanny Ramirez

June 28, 2024

5  out of  5
rating by Stefanny Ramirez
"Rebecca is amazing! She went above and beyond! I got my renters insurance and auto insurance with her, she responded promptly to all my inquiries. Excellent service!"
We responded:
"Thank you for the great feedback. We appreciate you choosing us for your auto and home protection! "
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Nick J

March 2, 2024

5  out of  5
rating by Nick J
"I had the pleasure of sitting down and talking to Shannon the other day about how Kerrigan Roofing could assist her clients if ever needed. First, let me start by saying she protects her clients best interests first and foremost. She is passionate about providing honest, dependable, and best insight for her policy holders. I've spoken with a lot of agents over the years and you can rest assured, if you are a client of Shannon, she will go to bat for you and your families best interest. I really appreciated the integrity she exuded. If you are thinking about switching your policy or maybe you are simply new to the area, I highly recommend Shannon and her team. She will not dissapoint!"
We responded:
"Thank you for the wonderful review, Nick. Like Kerrigan, we pride ourselves on being trustworthy taking the extra step for our customers. Appreciate your partnership!"
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Romain ROA

February 26, 2024

5  out of  5
rating by Romain ROA
"Ms. Shannon, She was a diligent person. Professional and helpful, he helped us with the problem we had in a quick and diligent manner. Thank you"
We responded:
"Hi Romain, I appreciate the kind words. We appreciate you and your family being valued State Farm Customers!"
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Cody Calland

January 30, 2024

5  out of  5
rating by Cody Calland
"Shannon was great! Very clear explanations about my policy and let me know ways to save some money!"
We responded:
"Thank you, Cody! Making sure everyone understands their policy is very important to us. We appreciate your business and are always here to help! Shannon"
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Betty Hottenrott

January 11, 2024

5  out of  5
rating by Betty Hottenrott
"Extremely helpful and HONEST. Thank you for being a customer focused company!"
We responded:
"Thank you, Betty. It was wonderful talking to you today. We appreciate you switching to Shannon Best State Farm and look forward to providing you excellent customer service!"
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Bekele Areda

January 8, 2024

5  out of  5
rating by Bekele Areda
"Very friendly customer service and time efficient. Thank you"
We responded:
"Thank you, Bekele! We appreciate you taking the time to meet with Rebecca to review your needs. Welcome to Shannon Best State Farm. "
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David Coykendall

January 3, 2024

5  out of  5
rating by David Coykendall
"I was put in contact with Shannon last year through a friend when I was shopping for new car insurance. She was able to provide the best rates I could find around, with even lower deductibles than my previous insurer. I just had a meet and greet with her to go over any new changes in my life. Very personable and she was very helpful and knowledgeable going over everything pertinent to me that State Farm offers. I highly recommend Shannon for any of your insurance needs, be it auto, life, home!"
We responded:
"Thank you, David! We appreciate you taking the time to review your policies. "
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Vickie D

December 2, 2023

5  out of  5
rating by Vickie D
"Talked with Shannon over the phone and compared my current insurance with State Farm’s. I thought their insurance rates were good. I met with her that afternoon and she got my auto and homeowner insurance policies set up. She was very helpful and explained everything. I would recommend talking with her or her staff about State Farm insurance."
We responded:
"Thank you, Vickie! It was great meeting you and are especially happy to get you a better value on your home and auto insurance. "
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Bret Longberry

November 22, 2023

5  out of  5
rating by Bret Longberry
"Very helpful in finding best rates for all our insurance coverages. Highly recommend!"
We responded:
"Thank you, Bret! We are thrilled we could provide such a better value for your insurance needs. Happy to have you as part of the Shannon Best - State Farm family."
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Jennifer Barry

November 16, 2023

5  out of  5
rating by Jennifer Barry
"Rebecca really helped me out today and quickly connected me with Capital Towing, who was able to get my car to a mechanic I trusted before they closed. Super thankful for the help!"
We responded:
"That is wonderful, Jennifer! Thank you for allowing us to assist. We are glad everything worked out with Captial Towing!"